What to do if you lose your phone abroad

Losing a phone abroad is stressful mainly because so much depends on it — maps, bookings, banking, and your only working connection. A clear first-hour checklist makes the situation far more manageable than trying to figure it out in the moment.

Immediately

• If you have access to another device, use your phone manufacturer's 'find my device' service to try to locate, lock, or remotely erase it
• Contact your home mobile carrier to suspend service on your regular SIM, to prevent unauthorised calls or charges
• Change passwords for your most sensitive accounts (email, banking, cloud storage) from another device if you're at all concerned about access

About your BrisqNet eSIM specifically

An eSIM profile lives on the physical device itself and doesn't transfer automatically to a new phone. If your lost device had a BrisqNet eSIM installed, you'll need a new installation on your replacement device — contact BrisqNet support with your order reference, and they can help you get reconnected.

Practical safety steps

• Report the loss to local police if required for an insurance claim, and keep a copy of the report
• Contact your travel insurance provider if you have cover for lost or stolen devices
• Keep a written or separately stored note of key numbers and account recovery details before you travel, so you're not entirely dependent on the phone itself

Getting connected again

Once you have a replacement or backup device, contact BrisqNet support to arrange a new eSIM installation. Having your order reference ready speeds this up considerably.