Terms & Conditions

Last updated: 30 August 2026

Who These Terms Are Between

These Terms & Conditions ("Terms") are a contract between you and BrisqNet Limited ("BrisqNet", "we", "us", "our"), which operates the BrisqNet website, the BrisqNet customer portal and app at app.brisqnet.com, and related services. BrisqNet serves customers internationally.

These Terms apply whenever you use the BrisqNet website, the BrisqNet customer portal and app at app.brisqnet.com, or any BrisqNet eSIM, data plan, or related service (together, the "Services").

Accepting These Terms

By creating an account, placing an order, installing a BrisqNet eSIM, or otherwise using the Services, you agree to these Terms. If you're accepting on behalf of a business, you confirm you have the authority to bind that business, and "you" refers to that business.

If you don't agree to these Terms, please don't use the Services.

What BrisqNet Provides

BrisqNet sells prepaid mobile data plans delivered via eSIM technology, for use while travelling. Plans are organised by:

Country plans — data for a single destination
Regional plans — data that spans a group of neighbouring countries
Global plans— data usable across BrisqNet's worldwide coverage footprint

BrisqNet's core design is a single, reusable eSIM profile: once installed, the same eSIM can generally be topped up with new data for future trips, so you don't need to install a new eSIM every time you travel. This depends on your device remaining compatible and you keeping the eSIM profile installed — see eSIM Service Termsfor the detail and its limits. "One eSIM for life" is a description of how the product is designed to work, not a guarantee that any specific eSIM profile will function indefinitely regardless of device changes, network conditions, or profile deletion.

These Terms incorporate, by reference, the following policies, which form part of your agreement with us:

Where a specific policy addresses a topic in more detail than these Terms, that policy governs on that topic.

Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or make a purchase. You must provide accurate information and use the Services only for lawful purposes.

Your Account

Some Services — including purchasing, managing, or topping up an eSIM — require an account on app.brisqnet.com. You're responsible for:

keeping your login credentials confidential
all activity that happens under your account
telling us promptly at support@brisqnet.com if you suspect unauthorised access

We may require identity or payment verification before completing certain orders, particularly where we suspect fraud.

Orders, Pricing & Payment

Prices are shown in the currency displayed at checkout and may vary by market.
Payment is processed securely through our payment partners, currently Stripe and Paystack. BrisqNet does not store your full card details.
An order is confirmed once payment is successfully authorised and your eSIM or data bundle is provisioned.
We may correct genuine pricing errors before an order is fulfilled, and will notify you if that happens.
Currency conversion, where applicable, uses rates and fees set out at checkout.

Delivery of Digital Products

BrisqNet eSIMs and data plans are digital products delivered instantly, typically as a QR code or manual installation details in your account and/or by email. Because delivery is instant and the product is a digital service, please read the Refund Policycarefully before purchasing — it explains what is and isn't refundable once an eSIM has been delivered, installed, or activated.

Device Compatibility

You're responsible for confirming your device supports eSIM technology and is unlocked, before purchasing. We provide compatibility information as a guide, but device manufacturers and your existing mobile carrier control whether your specific device and carrier lock status support eSIM installation. See eSIM Service Terms § Supported Devices.

Your Responsibilities

When using the Services, you agree to:

provide accurate account, billing, and recipient information
use the Services only for personal or business travel connectivity, not for resale or unauthorised redistribution
comply with the Acceptable Use Policy
comply with the laws of any country whose network you access
not attempt to circumvent fair usage, network selection, or security controls

BrisqMiles & Gift Data

If you participate in BrisqMiles (our loyalty programme) or send or receive Gift Data, those features are additionally governed by the BrisqMiles Terms and Gift Data Terms.

Intellectual Property

All content on the BrisqNet website and app — including our name, logo, branding, design, text, and software — is owned by or licensed to BrisqNet and protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from it without our written permission, except as needed for your own personal use of the Services.

Third-Party Networks & Services

BrisqNet eSIMs connect to data through partner mobile network operators in each destination. We select and manage these partnerships, but we don't own or control the underlying networks. Network availability, coverage, and performance depend in part on those third parties — see eSIM Service Terms § Zero Liability for Local Operator Outages.

Payment processing, product analytics, hosting, and similar functions are provided by third-party service providers under their own terms, summarised in our Privacy Policy.

Suspension & Termination

We may suspend or terminate your account or access to the Services, with or without notice, where we reasonably believe:

you've breached these Terms or the Acceptable Use Policy
your use poses a fraud, security, or abuse risk to BrisqNet, our partners, or other customers
we're required to do so by law or a network partner's requirements

You may close your account at any time by contacting support@brisqnet.com. Closing your account doesn't automatically entitle you to a refund — see the Refund Policy.

Disclaimers

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, we don't guarantee that the Services will be uninterrupted, error-free, or available in every location, or that network speeds will meet any particular level — see eSIM Service Terms § Speed Variation.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by our negligence.

Limitation of Liability

To the fullest extent permitted by law:

BrisqNet's total liability to you arising out of or relating to the Services is limited to the amount you paid for the specific order giving rise to the claim in the 12 months before the claim arose.
BrisqNet is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of use, arising from your use of the Services.
BrisqNet is not liable for outages, degraded performance, or unavailability caused by third-party mobile network operators, telecommunications infrastructure, or events outside our reasonable control.

This section doesn't affect your statutory rights as a consumer, which apply in addition to these Terms where mandatory local consumer protection law grants you rights that can't be excluded.

Indemnity

You agree to indemnify BrisqNet against reasonable losses and costs arising from your breach of these Terms, your misuse of the Services, or your violation of applicable law, except to the extent caused by our own breach or negligence.

Changes to These Terms

We may update these Terms from time to time, for example to reflect new features, legal requirements, or operational changes. We'll post the updated Terms here with a new "Last updated" date, and where changes are material, we'll take reasonable steps to notify active account holders. Continuing to use the Services after changes take effect means you accept the updated Terms.

Governing Law & Disputes

These Terms are governed by applicable law, without regard to conflict-of-law principles. Nothing in this section limits any mandatory consumer protection rights you have under the law of your country of residence, which continue to apply to your benefit alongside these Terms.

If you have a dispute with us, please contact us first at info@brisqnet.com so we can try to resolve it directly.

Contact

Questions about these Terms can be sent to info@brisqnet.com or +234 815 024 5529.

BrisqNet

77 Efun Olaogun

Ibadan, Oyo State

Nigeria